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Cancellation & Refund Policy

Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE :

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s, we must be informed in writing. Cancellation charges would be effective from the date we receive the letter in writing and cancellation charges would be as follows :

  • 60 days & prior to arrival – 10% of the tour/service cost.
  • 59 days to 30 days prior to arrival – 20% of the tour/service cost.
  • 29 days to 15 days prior to arrival – 50% of the tour/service cost.
  • 14 days to 08 days prior to arrival – 75% of the tour/service cost.
  • 07 days & less, prior to arrival or no show – NO REFUND.

Please note –

Irrespective of the above-mentioned cancellations slabs – in case of cancellation of tour/travel services after the booking is made with us – a minimum 10% service charge would be applicable.

In case you cancel the trip after commencement refund would be restricted to a limited amount which too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation, and missed meals, etc. we do not bear any responsibility to a refund.

In case of special train journeys (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) – a separate cancellation policy is applicable (which would be advised as and when required).

Please note that if booking for the following period is/are canceled, due to whatsoever reason, no refund would be made for said cancellation.

High Peak Season bookings (from 20th Dec to 15th Jan).

Festival Period Bookings (Festivals like -Diwali, Dussehra, Holi, Pushkar fair etc).

Long Weekends Bookings.

Refund

In regard to the refund of unused/unutilized services (which are paid for and canceled in advance), the refund amount would be worked out on the basis of the cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made to the credit card account OR to a Bank account, the bank charges would be debited from the refund amount.

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Heritage Walk India is a leading travel service provider for India Asia Continent covering All over India with a commitment to provide high-end quality service to our customers and ultimate satisfaction.

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Heritage walk India, Sigra, Soniya, Uttar Pradesh 221010

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